Customer Service Operating Hours
In South Korea
It's 19:30 — We're open10:00 AM – 01.00 AM (Monday – Sunday)
Contact Us
Email: [email protected]
Discord: discord.gg/GpfJdWDJQQ
Livechat: https://1029.3cx.cloud/epicstore
Location
110 Hwangnyeon-daero 319beon-gil, Nam-gu, Busan, South Korea
FAQ
After purchasing a product, we typically send account information to the buyer’s email address within approximately 30 minutes. However, depending on the supplier’s circumstances, there may be delays of up to 24 hours.
If you could please provide your order number and the correct email address through the contact information below, we will arrange for re-delivery.
Please provide us with your order number through the contact information below, and we will promptly refund you after confirming the stock status.
The customer service center is located in South Korea, so there may be time differences depending on the country. Please refer to the operating hours below for confirmation.
Unfortunately, account trading violates the terms of service of games like rerolled, and as such, some accounts may be subject to suspension. While account trading and reroll can have positive impacts on the longevity of games, game companies also have an obligation to suspend accounts according to the principle of good faith.
It varies from game to game, but I believe around 5% of accounts are suspended on a quarterly basis.
We will do our best to persuade the supplier to provide a refund or exchange. Most suppliers are positive about refunds or exchanges. However, refunds or exchanges may be difficult depending on the circumstances of the supplier.